AMC Theatres Refund & Return Policy
We want you to enjoy the show, but if plans change, most tickets and concession pre-orders can be refunded or exchanged before the printed showtime. Please note that convenience fees for online bookings are non-refundable.
Locate Your Order
Find your confirmation number in your email or navigate to the 'Tickets' section within the AMC mobile app.
Request a Refund
Select the 'Refund' option for your upcoming showtime at least one hour before the movie begins to initiate the process.
Visit the Box Office
For tickets purchased in person or if the online window has closed, visit the theatre box office before the movie starts for assistance.
Receive Your Credit
Refunds are issued to the original payment method or as an AMC gift card, typically appearing in your account within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing